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**Please Note** This opportunity was not issued by a DAS procurement program.
Please refer to the opportunity information in the attached document.
Telephony and Contact Center Services
This Request for Information (“RFI”) is issued, in support of the Telephony and Contact Center Services initiative, to provide the State of Ohio Department of Job and Family Services (“ODJFS”) with information to successfully procure the product or services for telephony and contact center system solutions. ODJFS expects these solutions to be implemented at various County and Program Area offices. The Goals and Objectives of this RFI is to engage a professional services contract vendor to address telephony and contact center services processes from the time an ODJFS county or office request for telephony/contact center services is submitted through the eventual deployment and transition to production support. The telephony/contact center services involved will include Voice over Internet Protocol (VoIP) phone and Contact Center (Automated Call Distribution (ACD) & Interactive Voice Response (IVR)) functionality.
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