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Ohio Medicaid Consumer Hotline
ALERT: PROPOSAL DUE DATE HAS BEEN CHANGED TO 3:00 P.M., THURSDAY, APRIL 14, 2011. ALERT: Section 5.2, Format for Organization of the Proposal has been revised due to an administrative error on the original posting. The Ohio Department of Job and Family Services (ODJFS) Request for Proposal (RFP)#: R-1213-07-8004, for the purpose of obtaining one vendor to manage and operate the Ohio Medicaid Consumer Hotline. The contractor selected through this RFP process will provide a toll-free customer service call center for Ohio Medicaid consumers and provide Managed Care Enrollment functions for Ohio’s Medicaid program consumers as well as the general public who have questions about Ohio’s Medicaid program. ODJFS is seeking vendors who are experienced in Medicaid and/or private or commercial health care programs; the development, implementation, and management of a toll-free call center; premium collection, including, maintaining a state-owned lockbox, generating and mailing invoices, account reconciliation, and reporting; electronic data file transfers (both incoming and outgoing); and educating managed care eligible consumers about managed care and enrolling them in a managed health care plan.
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