Opportunity Detail

Questions and Answers

Telephony and Contact Center Services
Document #:  JFSRFIOIS12001

Question:   Will we be required to submit a response to this RFI to be considered at a later date for an RFP/RFQ for the same project?

Answer:   After the RFI responses are received and evaluated, the Ohio Department of Job and Family Services plans to issue a RFP/RLB for this same initiative.

Date: 3/7/2012

Inquiry: 25014

Question:   This is RFI-why do you need costing now? Is it going to be Firm, Fixed Price? Do you have specific vendor in mind? At this RFI stage - Is teaming allowed? Thanks

Answer:   Costing information is a major reason for this RFI and is therefore information needed in the response. As stated in the RFI for VoIP professional services a fixed price cost per connection on a tiered basis is being requested. For contact center professional services labor rates for ACD and IVR will be the basis for the fixed price cost being requested. There is no specific vendor in mind. The vendor to provide these services must be certified in Cisco Call Manager, Cisco Call Manager Express and Cisco Unified Contact Center Enterprise, as well as act as a Cisco Certified Contact Center partner (for ACD or IVR requests). Teaming would be allowed, however the requirement in the above paragraph must be satisfied.

Date: 3/2/2012

Inquiry: 25001

Question:   Can vendors offer alternative solutions other than Cisco to meet the requirement of this RFI. If can show alternative solution that are of equal or greater capacity to Cisco system.

Answer:   No the decision to use Cisco as the VoIP telephony and Contact Center Solution on a go forward basis has already been made and acted upon.

Date: 3/2/2012

Inquiry: 25000


Inquiry period ended:  3/7/2012 8:00:00 AM