Opportunity Detail

Questions and Answers

TECHNICAL ASSESSMENT OF THE OHIO BENEFITS SYSTEM RFP
Document #:  0A1287


Question:   Will the contractor project members be required to access, or otherwise be exposed to, State Data that includes Protected Health Information or other sensitive personal information?

Answer:   The award vendor may be required to access or be exposed to State Date that includes Protected Health Information or other senative personal information

Date: 10/15/2020

Inquiry: 79437


Question:   Understanding the States preference for a CloudSmart strategy, is the current infrastructure configured in a hybrid cloud model, including a public cloud component?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79436


Question:   Cost Summary Template: RFP Response Sprint Costs Tab. The State provides for 3 backlog items to be costed. Which backlog item should include the costs associated with hardware/infrastructure aspects of the assessment described in Supplement 1?

Answer:   Every backlog item that requires hardware / infrastructure should include the costs of the associated hardware / infrastructure

Date: 10/15/2020

Inquiry: 79435


Question:   Can the State provide information regarding software assets? If the information cannot be provided, can the State provide quantities of software assets (e.g., # of server operating systems, database systems, etc.)?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79434


Question:   Supplement 1 - Section 3.0 includes CMDB information available for Infrastructure used to host the application.  Can the State provide additional information regarding specific assets, such as identifying the quantity, type, vendor, OS, of all hardware assets (servers, desktops, ESX hosts, storage platforms, NAS, Switches, Firewalls ..)? If the information cannot be provided, can the State provide the quantities of the hardware assets?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79433


Question:   Supplement 1 - Section 7 - Operational processes. Is there existing current documentation for project management and operational processes that can be provided in the bidders library?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79432


Question:   Supplement 1 - Section 6 - Audit Capabilities: What tool does the State currently use for systems monitoring and alerts?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79431


Question:   Supplement 1 - Section 4 - Application Review: What is the approximate total number of interfaces with the Ohio Benefits system, including both inbound and outbound interfaces?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79430


Question:   Supplement 1 - Section 4 - Application Review: What coding language is used for batch processing? And what is the number of of batch jobs?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79429


Question:   Supplement 1 - Section 4 - Application Review:Is Informatica the only ETL tool currently being used?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79428


Question:   Supplement 1 - Section 4 - Application Review: What tool(s) does the State currently use for reporting?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79427


Question:   Can you share volumetric information of ETL workloads/Code and DB -schema objects that will have be analyzed and reviewed as part of the assessment ?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79423


Question:   Would the State consider granting a two-week extension to the current due date for proposals?

Answer:   Not at this time.

Date: 10/15/2020

Inquiry: 79420


Question:   Would the State consider posting more specific information on the current Ohio Benefits application architecture and technical infrastructure to enable vendors to better estimate the assessment effort? In particular, logical and physical solution diagrams for all tiers in the solution would be beneficial.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79419


Question:   LEGAL: Would the State be prepared to negotiate with the offeror based on industry standards terms and conditions

Answer:   The state may at its discretion negotiate reasonable terms and conditions.

Date: 10/15/2020

Inquiry: 79412


Question:   What is the desired timeline to start the project and complete the Ohio Benefits project?

Answer:   Please referred to the RFP for this information

Date: 10/15/2020

Inquiry: 79411


Question:   For showcasing our past performance, can we include both government as well as non government projects Is it acceptable for the Ohio Benefit project contractors be offshore resources?

Answer:   Yes, both government and non government projects can be used to demonstrate meeting qualificaitons. No, offshore resources are not acceptable.

Date: 10/15/2020

Inquiry: 79411


Question:   What is the process between proposal submission to the award date?

Answer:   Please referred to the base RFP for this information

Date: 10/15/2020

Inquiry: 79411


Question:   GENERIC: What are the current pain points (challenges) faced that prompted the need for this assessment?

Answer:   See Director Corcoran public note January 2020. In bidders library.

Date: 10/15/2020

Inquiry: 79411


Question:   Page 14 Base RFP OB Technical Assessment What is the future desired state of the Ohio Benefits Infrastructure in terms of physical hardware, system software, availability, performance, capacity and service levels? Please indicate quantitative and qualitative descriptions.

Answer:   As part of the assessment we may ask the contract award winner to assess the future desired state of Ohio Benefits Infrastructure in terms of physical hardware, system software, availability, performance, capacity, and service levels.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 14 Please share the Network inventory and architecture diagram across Data Centers and locations.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 13 Please provide the Middleware inventory detailing location, hardware platform, OS type, OS version, environment, Application Server version, Web Server version, topography and components.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 12 Please provide the Database inventory detailing current location, hardware platform, OS type, OS version, environment, DB version, size.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 11 Please share current Backup inventory with Backup software, hardware, tools, policy etc.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 10 Please share your current Storage inventory across DCs and sites.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 9 Please provide the inventory of Compute instances (e.g. x86, non-x86 - Windows, Linux, AIX, HP-UX, Mainframe) with location, hardware make, model, OS type, OS version, hypervisor version, environment, application, criticality.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 8 Please provide the high level count of Data Center technologies like Compute, Storage, Backup, Database, Middleware and Network.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 7 Please provide high level infrastructure architecture diagram of current technology landscape with High Availability and Disaster recovery across environments.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 6 Please share current on-premise Data Center (DC) and public cloud footprint. How many DCs do you have, what type, across how many sites, regions and how they are connected?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79410


Question:   INFRASTRUCTURE REVIEW 0A1287 - Base RFP - OB Technical Assessment.doc, Scope of Work, Page 5 As per our understanding we need to assess current Server, storage, database, middleware and network infrastructure. Do we need to assess backup, tools, security, end user computing infrastructure?

Answer:   As part of the assessment we may ask the contract award winner to assess backup, tools, security, end user computing infrastructure.

Date: 10/15/2020

Inquiry: 79410


Question:   Page 14 Base RFP OB Technical Assessment What are the future Technical and business drivers and goals that needs to be achieved for data and analytics (covering data management and consumption)

Answer:   As part of the assessment we may ask the contract award winner to define the future technical and business drivers and goals that need to be achieved for data analytics.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment What are the different type of data sources(semi structured data, Real time streaming etc..) that is in plan to be onboarded for ETL processing into the data Architecture?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment The core RFP ask is to outline case studies for infrastructure assessment(section 3 in supplement 1). We can also see Application and data model review(section 4 and 5) given in supplement 1, but that is not explicitly called out in the evaluation criteria. What is the weight of the case studies in the evaluation? Should we provide assessment/review approach with case studies for sections 4 and 5?

Answer:   As part of the assessment we may ask the contract award winner to provide assessment/review approach with case studies.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment What is the scope for the structured and unstructured data sources for Big Data? Please list the sources (i.e. database, software version, technology, structured/unstructured, volume of data, annual growth rate, availability ie 99.99%)

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment What are the future business drivers for the analytics scope? (i.e, future growth target of 20% new membership, reduce costs by 10%, improve HEDIS ratings by 20%, improve member loyalty by 5%)

Answer:   As part of the assessment we may ask the contract award winner to assess the future business drivers for the analytics scope.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment What is the desired Future State Vision? Do you have a preference on the modern architecture? Do you have a preference for a future state cloud platform and other technical components? Do you wish to consider a cloud services solution?

Answer:   As part of the assessment we may ask the contract award winner to assess the future state vision.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment Please share the current state existing ETL architecture with the specific details on the technical components including name, function, software version

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment Please describe the support service levels and term desired to support Ohio Benefits.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment What is the desired future state of Ohio Benefits in terms of business intelligence reporting, analytics and data transformation? Is there a list of features that can be shared?

Answer:   As part of the assessment we may ask the contract award winner to assess the future state of the Ohio Benefits in the terms of business intelligence reporting, analytics, and data transformation. Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract

Date: 10/15/2020

Inquiry: 79409


Question:   Page 14 Base RFP OB Technical Assessment what is the future state of the Ohio Benefits Application in terms of features, availability, performance, capacity and service levels that is desired to be implemented?

Answer:   As part of the assessment we may ask the contract award winner to assess the future state of the Ohio Benefits application in terms of features, availability, performance, capacity, and services levels that is desired to be implemented.

Date: 10/15/2020

Inquiry: 79409


Question:   Section 4, 5, Supplement 1 Can you share any of the subject area/application/Tech stack priority for the assessment and review. Can you share any Roadmap defined with milestones that is expected to be adhered as part of the engagement.  

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   Section 4, 5, Supplement 1 The core RFP ask is to outline case studies for infrastructure assessment(section 3 in supplement 1). We can also see Application and data model review(section 4 and 5) given in supplement 1, but that is not explicitly called out in the evaluation criteria. Should we provide assessment/review approach with case studies for sections 4 and 5?

Answer:   As part of the assessment we may ask the contract award winner to provide assessment/review approach with case studies.

Date: 10/15/2020

Inquiry: 79409


Question:   Section 4, 5, Supplement 1 What are the future Technical and business drivers and goals that needs to be achieved for data and analytics (covering data management and consumption)

Answer:   As part of the assessment we may ask the contract award winner to assess the future Technical and business drivers and goals that needs to be achieved for data analytics.

Date: 10/15/2020

Inquiry: 79409


Question:   Section 4, 5, Supplement 1 What are the different type of data sources(semi structured data, Real time streaming etc..) that is in plan to be onboarded for ETL processing into the data Architecture.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   APPLICATION AND DATA MODEL REVIEW Section 4, 5, Supplement 1 Can you share key/critical pain points (challenges) in the current ETL, Reporting and Data Governance architecture faced by the client in order to go for this assessment.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79409


Question:   APPLICATION REVIEW: Section 4, Supplement 1 How many applications are in scope? Section 4, Supplement 1 Please provide Line of Code (LOC) for each applications. Section 4, Supplement 1 Please specify third party application are integrated into applications or any third party dependency Section 4, Supplement 1 Is there any existing documentation available for applications Section 4, Supplement 1 Please specify if there is any technology used for fornt end development. If yes should it be included in code review assessment process.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79408


Question:   Section 3.3.2.7, Supplement 2 Do you have a dashboard tool in place ?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 3.3.2.7, Supplement 2 Who is administering ServiceNOW, ITOM tools? Will offeror be allowed to understand how the tool functions by having discussion with Tool administrator?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 7, Supplement 1 "How would you rate the maturity of current processes in the range of 1 to 5 (1 is low and 5 is high)? Processes include : • Incident • Problem • Change • Release and Deployment Management • Asset Management • Service Request Management • Defect Management • Service Catalog • Knowledge Management • Reporting • Integration to AD, Event Monitoring, Discovery Tools, Exchange • Customized portal pages • Software Asset Management • IT Operations Management • Technical Deployment • Post implementation support"

Answer:   As part of the assessment we may ask the contract award winner to assess the application and infrastructure operational processes to determine these ratings.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 3.3.6.1, Supplement 2 "End user supoort is done through SCCM - Asset Management (Hardware), Asset Management (Software) What is the difference between Asset management mentioned in 3.3.2.7 and 3.3.6.1 ? "

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 3.3.2.7, Supplement 2 What are the tools(Enterprise System Management tool) used for event management ? Audit alerting, App & Infra monitoring etc.

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 3.3.2.7, Supplement 2 Have all the standard processes mentioned in the question 17 enabled through Service Now or is there any other tool leveraged?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   OPERATIONAL PROCESSES: Section 3.3.2.7, Supplement 2 "Which of the above in-scope processes are enabled by ServiceNow? If there is any alternate tool leveraged, kindly share the tool name and corresponding process area"

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79407


Question:   Section 7, Supplement 1 "Is the Scope of Operational processes currently in existence include : Incident, Critical Incident, Problem, Service Request, Change, Release, Configuration, Asset management, Event management(Monitoring - ITOM), Knowledge management, Service Catalog management, Defect management, Service Reporting, S/W Asset management?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 3.3.2.7, Supplement 2 "Who is providing Service Desk support? If support is provided by a different vendor, will they participate in the Assessment to understand their processes and the touch points with L2, L3?" Section 3.3.1.1, Supplement 2 "Is Self-Service Portal(SSP) enabled in ServiceNow? Is SSP leveraged for standard service requests, changes etc. ?"

Answer:   There are multiple help desks. They will participate in the assessment. Self Service Portal is not fully enabled.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 "Is there a Process governance organization (Serivce Management Office - SMO) driving Process adherence, compliance and improvements? If yes, please share the organization structure, roles in existence and operating model ?"

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 Does the scope of operational processes review include Process and Tools ?

Answer:   Yes

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 Could we assume to have more than 60% documentation available for all in-scope operational processes(Process documents - Workflow, R&R, metrics & governance) ?

Answer:   Documentation exists but the State expects the contract award winner to verify accuracy.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 What is the scope of Defect management ? What is the current defect management tool ?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 Does Post implementation support mean warranty support or service introduction for App services ?

Answer:   Yes for warranty support (the State uses the term maintenance and operations).

Date: 10/15/2020

Inquiry: 79406


Question:   Section 3.3.2.7, Supplement 2 What is the tool used to track end to end Release and Deployment Management ? What is the tool for the DevOps tool chain ?

Answer:   Due to the sensitive nature that information will be provided to the RFP award winner upon signing of the contract.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 What percentage of deployment is automated ?

Answer:   As part of the assessment we may ask the contract award winner to assess the level of automation of deployment and compare to best practice.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 Is the current Release and Deployment Management process aligned to Agile/DevOps ?

Answer:   As part of the assessment we may ask the contract award winner to assess the Release and Deployment Management process and compare to best practice. Note that it follows a waterfall methodology today.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 What is the current scope of Technical deployment beyond Release and Deployment management ?

Answer:   We expect the vendor to evaluate the entire SDLC lifecycle of Ohio Benefits.

Date: 10/15/2020

Inquiry: 79406


Question:   Section 7, Supplement 1 Does the application and Infrastructure services follow the same Operational Processes ? If Yes, what about the process uniformity across services (Portfolio, LoB etc.) ? If No, do we need to have separate discussions to understand these processes during assessment phase ?

Answer:   As part of the assessment we may ask the contract award winner to assess the application and infrastructure operational processes and compare to each other as well as best practice.

Date: 10/15/2020

Inquiry: 79406


Question:   OPERATIONAL PROCESSES: Section 7, Supplement 1 "Where are the assessment stakeholders placed ? Are they based out of Ohio or any other geography/time zone/ region ?"

Answer:   Majority of the stakeholders are based in Ohio.

Date: 10/15/2020

Inquiry: 79406


Question:   (In addition to ""SSAE16 SOC1 Type II"", United States Code, Code of Federal Regulations for Public Health and Public Welfare, Ohio Revised Code (ORC), NIST, IRS Publication 1075 mentioned in supplementary)" "Section 1.2.5, Supplement 3" In addition to "Security and Data Protection Audit", Are there other types of audit in scope (Process Compliance Audits, Deliverable Audits, Baseline Audits etc.,) "Section 6 Supplement 1 " There is a reference to a "Systems auditing solution" in section 6 of supplement 1 , Is this referring to a system that is already in place that integrates all the systems , is audited periodically and also provides an audit trail ? or are we looking at the individual systems like OBG , OAKS , Service Now etc. and focusing on the individual systems auditing capabilities

Answer:   Due to the sensitive nature of that information, the information will be provided to the contract award winner upon project initiation.

Date: 10/15/2020

Inquiry: 79405


Question:   (Audit Logging and audit capability) Section 3.3.2.5 , Supplement 2 "What are other audit and security standards that offeror should ensure compliance during audit capability review?

Answer:   Please see Supplement 2 for information about State IT Policy, Standard and Service Requirements.

Date: 10/15/2020

Inquiry: 79405


Question:   AUDIT CAPABILITIES "Section 6, Supplement 1" What are the current systems / tools used for audit compliance and Audit Logging?

Answer:   Due to the sensitive nature of that information, the information will be provided to the contract award winner upon project initiation.

Date: 10/15/2020

Inquiry: 79405


Question:   We are a OH state certified MBE and intend to partner with another company that has relevant experience. Can we submit all the mandatory experience from our sub-contractor?

Answer:   Yes.

Date: 9/30/2020

Inquiry: 79341


Question:   The DAS procurement listing refers to this as an “MBEP” market type procurement, but this is not listed as a valid market type procurement. Should this be listed as a EMBP (Embedded Minority Business Procurement) on the DAS website?

Answer:   This has been updated.

Date: 9/30/2020

Inquiry: 79336


Question:   Part One: Executive Summary, Background lists two firms (Accenture and Maximus) that are excluded from responding to this request for proposal (RFP) because they currently provide implementation, support, and independent verification and validation (IV&V) services for the Ohio Benefits system. There is a separate Ohio RFP (OA1261), which has not yet been awarded, to provide IV&V services to support enterprise initiatives. Will the winning vendor of RFP OA1261 be allowed to perform the services for this RFP?

Answer:   The vendor who is awarded the contract from RFP 0A1261 may be deemed ineligible to be selected for this RFP.

Date: 9/23/2020

Inquiry: 79292


Question:   Is this an MBE set aside bid/contract?

Answer:   No it is not a MBE set aside contract, however the response must include a partial MBE set aside of at least 15% of the total contract amount.

Date: 9/21/2020

Inquiry: 79289


Question:   Is this also an EDGE opportunity for a company without 6 months of work as outlined in the RFP?

Answer:   No, this is not an EDGE opportunity.

Date: 9/21/2020

Inquiry: 79288


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Inquiry period ended:  10/9/2020 8:00:00 AM