Opportunity Detail

Questions and Answers

ServiceNow On Demand Subscription Licensing
Document #:  ACQ1039


Question:   What is the format that the State is looking for with regards to the monthly costs and number of licenses by SKU?

Answer:   The State and successful bidder will determine the format post-award.

Date: 5/13/2020

Inquiry: 76124


Question:   Under this engagement, will licensing be centralized by DAS or will each agency secure licensing and pay for their licenses independently?

Answer:   Each agency will pay for their licenses independently.

Date: 5/13/2020

Inquiry: 76132


Question:   Under this engagement, will licensing be centralized by DAS or will each agency secure licensing independently? How does this affect payment for the licenses?

Answer:   Each agency secures and pays for its own licensing.

Date: 5/12/2020

Inquiry: 76126


Question:   How do services rendered through this contract align with STS schedules that may be in effect for similar services?

Answer:   ACQ1039 is a separate procurement and does not align with any State Term Schedule.

Date: 5/12/2020

Inquiry: 76127


Question:   In the event of discrepancies, how will licensing disputes handled between ServiceNow and the State of Ohio?

Answer:   Reconciliation issues will be handled by the State. Terms and Conditions have been pre-negotiated by the State and ServiceNow. The Terms and Conditions are non-negotiable.

Date: 5/12/2020

Inquiry: 76125


Question:   Is accepting the Ohio Payment Card a mandatory requirement for this ITB?

Answer:   No, accepting the Ohio Payment Card is not a mandatory requirement for this ITB.

Date: 5/12/2020

Inquiry: 76128


Question:   In the event of licensing discrepancies, will the reseller be responsible for license verification and reconciliation activities?

Answer:   No, in the event of licensing discrepancies, the reseller will not be responsible for license verification and reconciliation activities.

Date: 5/12/2020

Inquiry: 76131


Question:   Is it the expectation of the State that the monthly costs and number of licenses by SKU will be broken down by state agency?

Answer:   No, monthly costs and number of licenses by SKU will not be broken down by state agency.

Date: 5/12/2020

Inquiry: 76130


Question:   Does the State require a specific number of references (page 9)?

Answer:   Bidders should submit enough references demonstrating their ability to provide the licenses required by the State.

Date: 5/12/2020

Inquiry: 76140


Question:   Are wet signatures required or will the State accept electronic signatures (referenced on pages 6, 10, 14, 30 and 35)?

Answer:   At least one of the copies submitted to the State should contain wet signatures.

Date: 5/12/2020

Inquiry: 76140


Question:   Is the State of Ohio willing to waive the hard copy requirement stated in Part Three on page 6 of the ITB and accept electronic responses due to coronavirus?

Answer:   Please refer to the State's response to inquiry 76088 that was posted on May 7, 2020.

Date: 5/12/2020

Inquiry: 76140


Question:   For the required references, can they include ServiceNow services clients?

Answer:   The Bidder must provide references demonstrating the Bidder’s ability to provide the licenses required by the State. Bidders must determine how to respond to this requirement. The State cannot evaluate a bidder's response through the inquiry process.

Date: 5/12/2020

Inquiry: 76135


Question:   Would you consider removing the hard copy requirement and accept electronic copies due to the current Covid-19 pandemic?

Answer:   The State will not remove the hard copy requirement. Bidders must follow the Bid Submittal process located on page 6 of the ITB.

Date: 5/7/2020

Inquiry: 76088


Question:   Is this bid asking only for licenses or Implementation of modules and Support to platform as well.

Answer:   The bid is for ServiceNow On Demand subscription licenses only.

Date: 5/1/2020

Inquiry: 76003


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Inquiry period ended:  5/12/2020 8:00:00 AM